"The tech came first thing in the morning. He was so nice and polite and informative! He told us what he was doing and gave us some suggestions to avoid any future problems. A great company for sure, we will definitely call them in the future! Thanks to the"

My mom’s water main pipe sprung a leak in the freezing cold temps. I called another plumber who took more than 2 hours to get back to me and when they got there they said until we shut the water off they couldn’t do anything. So I was left emptying buckets in the 20 degrees. I called Dillion and Paige who tried to help walk me through a point that I could turn off the water as their tech couldn’t come until the morning. We eventually were able to stop the spray. The tech came first thing in the morning. He was so nice and polite and informative! He told us what he was doing and gave us some suggestions to avoid any future problems. A great company for sure, we will definitely call them in the future! Thanks to the whole team for the awesome service!!

Lisa B.

"Jeff was super friendly and explained everything he was doing as he was doing it. It was really cool to feel like I was in the loop and knew what was happening, and the price was totally fair. I will definitely call them again in the future if we need help"

The main line out of our house was blocked and Rocket Rooter was able to come out within a few hours--Jeff was super friendly, and explained everything he was doing as he was doing it. It was really cool to feel like I was in the loop and knew what was happening, and the price was totally fair. I will definitely call them again in the future if we need help!

Rachel C.

"The whole time there putting up with my dogs barking and kids running around he handled it like a pro I would recommend and use him and his company again. Also want to thank the office for the incredible job they do. Thanks again for coming so quickly."

Eric was outstanding he saved me from paying all kinds of money by repairing a leak on the shower faucet. The whole time there putting up with my dogs barking and kids running around he handled it like a pro I would recommend and use him and his company again. Also want to thank the office for the incredible job they do. Thanks again for coming so quickly.

Mary S.

"The gentleman came to my house at about 4 am on an emergency. Got out of his bed to come and help, was very personable and informative and it was my pleasure to have him help my family out. such an amazing individual who knew what was happening the minute "

The gentleman came to my house at about 4 am on an emergency. Got out of his bed to come and help, was very personable and informative and it was my pleasure to have him help my family out. such an amazing individual who knew what was happening the minute he walked in and I explained. Wonderful company. I will NEVER call anyone else!

Tanya M.

"Jeff, the technician, was awesome to work with. Very professional as well. We have a few kiddos and our 6-year-old son always wants to “help” (Talk the ear off) of anyone who works in our house. He was fantastic with our kids and kept the work "

Jeff, the technician, was awesome to work with. Very professional as well. We have a few kiddos and our 6-year-old son always wants to “help” (Talk the ear off) of anyone who works in our house. He was fantastic with our kids and kept the work areas safe and clean. Highly recommend them!

Emmett B.

"We had a great experience with Rocket Rooter - professional workmanship and reasonable price! Jeff and Logan arrived on time to unclog our kitchen sink drain pipe. Jeff was an experienced and thorough plumber and asked a series of questions to ascertain wh"

We had a great experience with Rocket Rooter - professional workmanship and reasonable price! Jeff and Logan arrived on time to unclog our kitchen sink drain pipe. Jeff was an experienced and thorough plumber and asked a series of questions to ascertain what may have caused the problem. After the drain was unclogged, he tested repeatedly to make sure the job is completed. He was patient and spent time explaining how to prevent the problem in the future, as well as offered to check other parts of the house. Logan caulked the sink basin to prevent leaks into the cabinet below and cleaned up the area of repair nicely after the job. Thank you, Jeff and Logan!

Ivy

"I was left standing in my driveway as he drove away, simply amazed at what I had just experienced. I simply could not say enough good about Gordon, his experience, the job he did, his service to me and my family, and mostly, the privilege that it was to ge"

Wow...plumbing can be an adventure sometimes. Thankfully there are good people out there that are simply really great at what they do. I awoke one morning to find my water heater functioning more like a water feature (thankfully the catch pan installed when I purchased the home did its job) and called the good folks at Rocket Rooter/Compass and they didn't just send anyone to help, they sent Gordon. Gordon, is an experienced journeyman plumber, having installed thousands of water heaters (self-professed metric) over the course of his career. Needless to say, he sized up my issues rapidly and we were well on our way to getting the situation under control. I think the most impressive part about the visit was not the fact that he got it working, but the fact that he took the time to really assess the whole picture. In the course of getting things put back together, he listened to the water heater and decided it didn't sound quite right. Sure enough one of the thermostats was shot. Additionally, Gordon took the time to teach me as he went. I'm a curious guy and like to learn and he was a real pleasure to talk with and learn about/from. One of the nicest guys I've ever met, genuine, caring, and focused on taking care of the customer. And to boot, he didn't charge me nearly enough for his efforts. I was left standing in my driveway as he drove away, simply amazed at what I had just experienced. I simply could not say enough good about Gordon, his experience, the job he did, his service to me and my family, and mostly, the privilege that it was to get to know him over the course of my plumbing adventure. Thank you, Gordon!

Brent M.

"A pipe burst and was spewing up through our deck. He was so nice & repaired the pipe, teaching us a few things along the way! Highly recommend it!"

They were the 4th company I called @ 9 am and either the 1st to answer the phone or 1st with availability. She scheduled me for 2 pm that day (which I was thrilled about). Then the plumber called me directly about 30mins later saying he would be there around 10:30 am instead, as he recognized this was an emergency (I squealed!). A pipe burst and was spewing up through our deck. He was so nice & repaired the pipe, teaching us a few things along the way! :) Highly recommend it!

Sarah R.

"Exemplary Service"

Jeff places the customer at the heart of the plumbing experience across all touchpoints - he is thoughtful and caring and laser-focused on the customer experience and problem-solving. Exemplary service.

Tom B.

"They fixed the kitchen drains better than Beacon did. I am so impressed that I will call them for future jobs."

They fixed the kitchen drains better than Beacon did. I am so impressed that I will call them for future jobs.

Rayna L.

"Had tree roots in sewer line and they went above and beyond to fix the problem,felt like I had a real friend trying to help."

Had tree roots in sewer line and they went above and beyond to fix the problem,felt like I had a real friend trying to help.

Shannon M.

"Jeff was very knowledgeable and professional. He explained everything in detail"

Jeff was very knowledgeable and professional. He explained everything in detail

Joan B.

"Tech was able to discern problems, provide recommendations. Due to the complexity of the sewer leak, the tech is returning to complete the repair. Very knowledgeable and professional."

Tech was able to discern problems, provide recommendations. Due to the complexity of the sewer leak, the tech is returning to complete the repair. Very knowledgeable and professional.

TN Jones

"The person who came was amazing. Introduced himself, very professional, explained the problem, and took care of it. Very knowledgeable and very courteous"

The person who came was amazing. Introduced himself, very professional, explained the problem, and took care of it. Very knowledgeable and very courteous

Delores K.

"They had to dig about a 4ft deep hole and cut thru tree roots to reach the break. They wanted to finish that day so I could have water again, but after 10 hrs of back-breaking work, I told them to go home. They returned the next morning and repaired the li"

I came home from work and water was gushing up from my front yard. I don’t have sprinklers so I knew it was the water line. The city worker came by and shut off my water. I called several of the big plumbing companies, who either didn’t answer their phone or couldn’t make it out for several days.
Rocket Rooter was able to come out the next morning. They had to dig about a 4ft deep hole and cut thru tree roots to reach the break. They wanted to finish that day so I could have water again, but after 10 hrs of back-breaking work, I told them to go home. They returned the next morning and repaired the line fairly quickly. I was expecting to have to replace my whole water line at great cost, but they repaired it charged me what I felt was a fair price. They have a great crew, great dispatcher, and I will call them 1st from now on.

Michael S.

"He got the job done right the first time and made it look a thousand times better."

Eric was especially wonderful, he was thorough and made sure I was aware of any issue that came up. Was friendly and considerate the entire time. He got the job done right the first time and made it look a thousand times better.

Jennifer J.

"Drainage in the shower room was clogged for a week. Tried to fix it all by myself without success. Called rocket rooter. They came the very next day. Fixed it. I paid over the phone as I wasn’t on site when they came. The transaction was very smooth."

Drainage in the shower room was clogged for a week. Tried to fix it all by myself without success. Called rocket rooter. They came the very next day. Fixed it. I paid over the phone as I wasn’t on site when they came. The transaction was very smooth. Great, flatten price as it was a promotion. Recommended.

Tao Z.

"Great service! We're new homeowners in our first house (circa 1972). We had a backup that we couldn't fix ourselves. Within hours of our first call, Jeff arrived and fixed our issue, installed an outdoor cleanout, and gave us some great advice on maintaini"

Great service! We're new homeowners in our first house (circa 1972). We had a backup that we couldn't fix ourselves. Within hours of our first call, Jeff arrived and fixed our issue, installed an outdoor cleanout, and gave us some great advice on maintaining our pipes and water heater. He even caught some issues our home inspector missed that we can fix early and avoid big headaches later. We're making some updates next year that will require a plumber and we will definitely be calling Rocket Rooter and requesting Jeff's help. Thanks!

Rob I.